Threadbase support

How can we help?

For Threadbase questions, setup help, bug reports, or privacy requests, email support@threadbase.sh.

Contact support

Send your request to support@threadbase.sh. We review incoming support mail directly and will use your email address only to respond to your request.

What we can help with

Questions about installing or pairing the Threadbase app
Help with the desktop streamer, QR pairing, or server connections
Bug reports, crashes, notification problems, or unexpected behavior
Privacy, data handling, and App Store support questions

What to include

You can send a short message, but these details help us investigate faster:

Your device model and iOS version
The Threadbase app version, if available
What you were trying to do
Any error message you saw
Whether the issue happens every time or only sometimes

Privacy and data

Threadbase is a thin client for self-hosted streamers. The app does not run its own analytics, crash-reporting, or telemetry service. Read the privacy policy for the full data handling summary.